지역별 배송가격

SHIPPING COST
아시아
K-packet (10-20일)
$4.9
EMS (일주일이내)
$20.5
SHIPPING COST
북아메리카
K-packet (10-20일)
$5.4
EMS (일주일이내)
$23.99
shipping cost
유럽
K-packet (10-20일)
$6.2
EMS (일주일이내)
$29
shipping cost
중동
K-packet (10-20일)
$5.6
EMS (일주일이내)
$21
shipping cost
오세아니아
K-packet (10-20일)
$5.2
EMS (일주일이내)
$21
shipping cost
남미
K-packet (10-20일)
$5.6
EMS (일주일이내)
$28.50

저희는 우체국 서비스를 통해서 주문한 고객님의 나라로 안전하게 배송합니다.

고객님께서는 1. K-Packet 항공메일 (10-20일 소요) - 배송추적 가능과

2. EMS 프리미엄 (일주일이내) - 가장 안전하고 빠른 배송방법 중에 고르실 수 있습니다.

배송가능지역과 배송소요시간 배송가격은 위의 표를 확인해주세요.

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$80(미화) 이상 구매시, K-packet 항공배송 (10-20일) 무료

$250 이상 구매시, EMS 프리미엄 (일주일이내) 무료

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모든 배송은 추적가능한 항공배송으로 배송됩니다.

배송준비 시간은 하루 이틀 걸립니다. (주말과 휴일제외)

난시교정 콘택트렌즈는 3-4일 걸립니다. (주말과 휴일제외)

콘택트렌즈를 주문한 모든 고객에게 무료 콘택트렌즈케이스를 넉넉하게 배송해드립니다.

 

  • 현지 우체국의 상황에 따라서 배송이 지연 될 수 있습니다.
  • 저희는 고객님께 관세가 부과되지 않게 하기 위해서 최선을 다하지만 특정국가(영국, 프랑스, 중국)의 경우 랜덤하게 관세가 부과 될 수 있습니다.

여기를 눌러  고객님의 나라에서 EMS 배송이 얼마나 걸리는지 정확한 배송시간을 알아보세요.

픽셀아이닷컴의 리워드 프로그램은 무엇인가요?

구매가 이루어지면 총 구매 금액의 3%가 기본적으로 적립됩니다. -로그인하셔서 리워드 머니를 내계정 -> 나의 지갑에서 확인 가능합니다. .

어떻게 내지갑에 머니 적립이 가능한가요?

◎ Pixel-eye.com에 가입하는 즉시, $5 가 내지갑에 적립됩니다.


◎ 저희 스토어에서 구매한 제품

총 구매금액의 3% 가 매번 나의 지갑에 적립됩니다.


◎ 제품 리뷰를 적어주세요.

포토리뷰와 평점을 구매 제품에 적어주시면, $2 의 리워드 머니를 확인 후에 나의지갑에 넣어드립니다.

리뷰는 다음을 포함해야 합니다.
- 리뷰는 이미 리뷰한 내용을 복사 붙여넣기하면 안됩니다.
- 리뷰는 10단어 이상을 포함하고 착용 사진을 포함해야 합니다.


◎ 페이스북이나 인스타그램에 공유해주세요.

우리의 제품을 착용하고 셀카를 찍거나 (웹사이트 주소 포함) 저희의 제품(패키지)를 독특한 방식으로 SNS에 올려주시면 우승자에게 리워드 머니 $50를 드립니다. More Details HERE

적립된 머니 사용방법은요?

마지막 결제 페이지 에 Pay by wallet란(체크표시된 부분)을 눌러 적용하면 자동적으로 모든 적립금이 사용됩니다.

리워드 머니 이용약관은?

– 리워드 머니는 오직 Pixel-eye.com에 등록된 멤버만 사용 할 수 있습니다.
– 리워드 머니는 Pixel-eye.com에서만 적립 할 수 있고 사용 될 수 있습니다.
– 리워드 머니는 환불이 불가하고 교환이 불가합니다.
– 리워드 머니는 어떤 재화로부터도 환전이 불가합니다.
- 배송비는 리워드 머니 계산에서 빠집니다.
– 리워드 머니는 할인 쿠폰과 함께 사용이 불가합니다.

당사는 사전 통지나 책임없이 언제든지이 정책을 변경할 수있는 권리를 보유하고 있습니다.

리워드 프로그램에 관한 질문이 있을땐 관리자에게 채팅으로 물어보세요.

Frequently Asked Questions

How do I order?

Ordering from Pixel-Eye is simple. If you know what you are looking for, use the links on top navigation bar. You can also search the item key words from the search column located on top left of the page. Once you have found an item, select the quantity you wish to purchase and use the ‘ADD TO CART’ button. Then, review the items in your shopping cart and click on “PROCEED TO CHECKOUT” to complete your order with payment.

How long does it take to process an order?

We ship from our warehouse in Korea. Order processing time requires at least 48 hours for shipments to be dispatched. Please note this can take longer during our sale periods and if an item you ordered is out of stock order processing times may be delayed. Orders are processed Monday – Friday from 9am – 6.00pm (Korea Time). Orders placed on Friday, Saturday, Sunday (Korea Time) will be processed Monday (Korea Time).

Are your contact lenses safe to use?

We are handling only safe premium Korean contact lenses. Our contact lenses are certified by FDA, KFDA, ISO 13485 and CE certifications. All of the lenses are manufactured by reputable contact lens manufacturers and tested by our product development team. Having said so, it is also important to follow proper wear and care guide, get a regular eye exam for maintaining good eye health. Please refer instructions for use for more details.

What does -0.00 (Plano) means? Do you carry Hyperopia (+) contact lenses?

Plano (0.00) means non-prescription contact lenses. We only carry Plano (0.00), Myopia/ Nearsigtedness (-0.75 to -10.00), and Toric/Astigmatism Lenses. At the moment, we do not carry Hyperopia (+) contact lenses for farsightedness.

How do I reset my password?

If you have forgotten your password, change it or follow the ‘Forgotten Password’ instructions on the “Customer Login” page. For security reasons we are unable to send your password via email.

How do I change shipping address of my order?

For any changes of shipping address, please contact us. We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in “Account” will not reflect in your recently made order.

Does pixel-eye use secure payment methods?

Pixeleye is using paypal payment. Paypal is widely used around the world as a secure, easy-to-use payment method. Your personal and credit card information will be processed by the latest SSL encryption technology as giving confidence to our customers while shop with us is our priority concern.

주문과 반품

Order Cancellation

Cancelling an order is possible if you contact us within 24 hours from your order date/time.

Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your purchase amount and shipping fee is non-refundable.

Goods Availability

As part of our order fulfillment procedures, we verify the goods availability of an order before process for shipping.

If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame.

Although we update goods availability daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order does not guarantee that the items you ordered will be available.

Returns & Exchange

Any return or exchange of items can only be made within 15 days from the order received date.

Free items cannot be returned or exchanged. No refunds available for items that fall on this category.

All returned items must be in unopened/original condition, with original packaging or else it will be rejected upon receiving. PIXEL-EYE will not accept any returned items without an valid Return Authorization. Please contact us prior to return.

We do not accept return or exchange due to:
– Dissatisfaction on color preferences
– Items not in original condition or have been opened for use

Any extra charges incurred in an exchange or return (ex.shipping cost, duties and taxes) shall be borne by customer. This includes the requirement to pay the additional re-shipping fee. We will exchange items that has returned to us within 7 days from received date and subject to availability of the item.

For contact lenses, we can only offer exchange of the same item. If you wish to exchange your items for alternative color/design/style, we suggest that you return it at your own cost for refund and make a new purchase of new items. All exchanges are based on stock availability. Shipping fee for exchange is applicable.

How to pack return items?
Pack the items securely in original packaging, if possible. If you have discarded the original packaging, you can pack the items by your own method or contact us for assistance, we will guide you through the process. Customers are recommended to use delivery service with a tracking system to return the items.

Faulty/Defect Goods

Goods are classified as faulty/defect if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty/defect.

Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the same item once per order, subject to availability. You will receive a full refund if the item cannot be replaced. Replacement will be shipped via your original shipping method.

For complaint on faulty/defect goods, please contact us

Receiving a refund

All refunds are issued based on the payment method used at the time of purchase.

There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to:
– Order cancellation for order that has been dispatched
– Shipment return as a result of unclaimed by customer
– Shipment return as a result of wrong shipping information provided by customer

Refund usually takes 5-7 working days to show on your account due to varying processing times between payment providers.

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your card issuer/bank for more information.

All refunds will be made in US Dollar, we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.