Shipping Costs by Region

SHIPPING COST
ASIA
K-packet (10-14days)
$5.6
EMS (within 7days)
$20.5
SHIPPING COST
NORTH AMERICA
K-packet (10-14days)
$9.1
EMS (within 7days)
$27
shipping cost
EUROPE
K-packet (10-14days)
$10.6
EMS (within 7days)
$29
shipping cost
MIDDLE EAST
K-packet (10-14days)
$9
EMS (within 7days)
$21
shipping cost
OCEANIA
K-packet (10-14days)
$9.78
EMS (within 7days)
$21
shipping cost
SOUTH AMERICA
K-packet (10-14days)
$9.9
EMS (within 7days)
$32

We will ship safely to your country with your Korean postal courier service.

You can choose between K-packet and EMS service.

The countries in which we can deliver and the time it takes are detailed in the table below.

If you purchase more than $ 80 (US dallar), K-pack delivery service is free.

It usually takes 1-2 days (working days) to prepare the product before shipment.

But It takes 3-4 days (working days) for Astigmatic lenses.

We will ship the contact lens case to all customers who order.


CLICK HERE  you can calculate the exact EMS delivery time for your country.

How does the Rewards Program work?

The total amount of your order (exclude shipping fees) will be used to calculate the amount of money point earned. These Money points will be credited to your account once your order is complete and dispatched. The credit money point is 3% amount of the purchase price. You can log in and check the total reward money from your account -> my wallet

How to earn Money Point?

◎ At the same time you sign up for Pixel-eye.com, $5 will be credited to your wallet.


◎ Purchase item from our store

3% of your total purchase amount will be credited to your wallet each time.


◎ Write a Product review

Write a review and rate on any product, you will earn $2 reward points for every approved product reviews.

Your Review must meet all of the following conditions:
– Your Reviews must be original and should not duplicate content already published.
– Your Reviews must not less than 10 words.


◎ Share us on Facebook / Instagram

Take a selfie wearing our color contact lenses (tell everyone what you wear) or show off your purchase (eg. our product packaging) in a creative way. You will earn $50 money points for every qualified posts. (for the winners) More Details HERE

Can I apply all my points in an order?

If you check the pay by wallet checkbox on the checkout page, all your money point in your wallet is simply applied.

What are the other Terms & Conditions?

– Reward Points are only available to registered Pixel-eye.com members
– Reward Points can only be collected and used with online purchases at Pixel-eye.com
– Reward Points are non-refundable and non-transferable
– Reward Points are non-exchangeable for cash under any circumstances
– Shipping fees is excluded when calculating the amount of points earned
– Reward Points can not be applied together with Discount Coupon at checkout

Please note that we reserve the right to make changes to this policy at any time without prior notice or liability.

For any queries regarding our Rewards Program, please contact us

Orders & Returns

Order Cancellation

Cancelling an order is possible if you contact us within 24 hours from your order date/time.

Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your purchase amount and shipping fee is non-refundable.

Goods Availability

As part of our order fulfillment procedures, we verify the goods availability of an order before process for shipping.

If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame.

Although we update goods availability daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order does not guarantee that the items you ordered will be available.

Returns & Exchange

Any return or exchange of items can only be made within 15 days from the order received date.

Free items cannot be returned or exchanged. No refunds available for items that fall on this category.

All returned items must be in unopened/original condition, with original packaging or else it will be rejected upon receiving. PIXEL-EYE will not accept any returned items without an valid Return Authorization. Please contact us prior to return.

We do not accept return or exchange due to:
– Dissatisfaction on color preferences
– Items not in original condition or have been opened for use

Any extra charges incurred in an exchange or return (ex.shipping cost, duties and taxes) shall be borne by customer. This includes the requirement to pay the additional re-shipping fee. We will exchange items that has returned to us within 7 days from received date and subject to availability of the item.

For contact lenses, we can only offer exchange of the same item. If you wish to exchange your items for alternative color/design/style, we suggest that you return it at your own cost for refund and make a new purchase of new items. All exchanges are based on stock availability. Shipping fee for exchange is applicable.

How to pack return items?
Pack the items securely in original packaging, if possible. If you have discarded the original packaging, you can pack the items by your own method or contact us for assistance, we will guide you through the process. Customers are recommended to use delivery service with a tracking system to return the items.

Faulty/Defect Goods

Goods are classified as faulty/defect if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty/defect.

Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the same item once per order, subject to availability. You will receive a full refund if the item cannot be replaced. Replacement will be shipped via your original shipping method.

For complaint on faulty/defect goods, please contact us

Receiving a refund

All refunds are issued based on the payment method used at the time of purchase.

There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to:
– Order cancellation for order that has been dispatched
– Shipment return as a result of unclaimed by customer
– Shipment return as a result of wrong shipping information provided by customer

Refund usually takes 5-7 working days to show on your account due to varying processing times between payment providers.

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your card issuer/bank for more information.

All refunds will be made in US Dollar, we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.

Frequently Asked Questions

How do I oder?

Ordering from Pixel-Eye is simple. If you know what you are looking for, use the links on top navigation bar. You can also search the item key words from the search column located on top left of the page. Once you have found an item, select the quantity you wish to purchase and use the ‘ADD TO CART’ button. Then, review the items in your shopping cart and click on “PROCEED TO CHECKOUT” to complete your order with payment.

How long does it take to process an order?

We ship from our warehouse in Korea. Order processing time requires at least 48 hours for shipments to be dispatched. Please note this can take longer during our sale periods and if an item you ordered is out of stock order processing times may be delayed. Orders are processed Monday – Friday from 9am – 6.00pm (Korea Time). Orders placed on Friday, Saturday, Sunday (Korea Time) will be processed Monday (Korea Time).

Are your contact lenses safe to use?

We are handling only safe premium Korean contact lenses. Our contact lenses are certified by FDA, KFDA, ISO 13485 and CE certifications. All of the lenses are manufactured by reputable contact lens manufacturers and tested by our product development team. Having said so, it is also important to follow proper wear and care guide, get a regular eye exam for maintaining good eye health. Please refer instructions for use for more details.

What does -0.00 (Plano) means? Do you carry Hyperopia (+) contact lenses?

Plano (0.00) means non-prescription contact lenses. We only carry Plano (0.00), Myopia/ Nearsigtedness (-0.75 to -10.00), and Toric/Astigmatism Lenses. At the moment, we do not carry Hyperopia (+) contact lenses for farsightedness.

How do I reset my password?

If you have forgotten your password, change it or follow the ‘Forgotten Password’ instructions on the “Customer Login” page. For security reasons we are unable to send your password via email.

How do I change shipping address of my order?

For any changes of shipping address, please contact us. We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in “Account” will not reflect in your recently made order.

Does pixel-eye use secure payment methods?

Pixeleye is using paypal payment. Paypal is widely used around the world as a secure, easy-to-use payment method. Your personal and credit card information will be processed by the latest SSL encryption technology as giving confidence to our customers while shop with us is our priority concern.

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